A flat $15.00 rate shipping & handling fee applies to all AUS
customers ONLY through Australia Post this charge includes signature delivery and a
traceable consignment number. If there is no one available to sign for your
parcel it will be taken back to your local post office for safe keeping and
International orders may incur an additional charge, an estimate for postage will be given and if not agreed a full refund can be issued.
Heavy or bulky items may incur additional charges and for this we use we
use couriers.com.au this also includes signature delivery
and traceable consignment number.
Delivery typically takes 2-5 working days for standard shipping.
Locations outside and remote locations may take longer.
orders over $150 qualify for FREE standard shipping, includes signature
delivery and a traceable consignment number.
This Can be selected at checkout for an extra
We promote environmentally-friendly products we promote the importance
of using recycled shipping boxes where possible. When your package arrives it
is very likely it will be packaged in a recycled cardboard box from our
store. We make every effort to ensure that your order is packaged safely,
securely and with as much recycled material as possible.
If you would like to exchange an item for another
size, please call the store on 03 9388 8311 with your name, product you ordered
and what you would like to exchange it for. The exchange will be sent to you at
your expense and only after we receive goods back in original condition *see
are not satisfied with your online purchase, please follow our guidelines for
Customers who have purchased from Treetop Toy Shop
can return purchases for a replacement item if the item purchased is faulty.
The toys ordered must be returned in original condition within 7 days of
All returns must have a Return Authorisation Number.
Please email or
phone us to obtain this number:
Email: firstname.lastname@example.org Phone: 61 3
*Please allow 2 weeks for your return and refund request to be processed.
Returned products must be in their original
packaging and in perfect condition. Refunds will only be processed when the
goods are checked and found to be in new condition. Please ensure items are
carefully packed for shipment.
Return postage (other than faulty goods) is at the customer's
expense. See delivery for charges.
Treetop Toy Shop is not responsible for any
merchandise damaged or lost via return post. Refunds are not provided on goods
returned soiled, with damaged packaging, not in original packaging or broken in
It is the customer's responsibility to check goods
on arrival to ensure no breakages have occurred in transit. Any breakages must
be reported immediately - the same or next working day after arrival. If an
item arrives broken, the item will need to be returned to Treetop Toy Shop and
the (same) replacement item will be forwarded to you.
Please note Treetop Toy Shop is not responsible for
any breakages that occur once the toy has been played with. Manufacturing
faults will be referred to the manufacturer and returns on this basis are at
the manufacturer's advice only.